General Support Questions & Answers

1 I’m experiencing game lag, help ?
If you experience this and have your own router instead of one from us, call in to the shop 715-395-6150 or email info@myairfiber.com and have one of the techs dmz the connection, the antenna’s act as router. support. When the antenna is dmz’d the antenna will hand off all ports to your router or device.
2My video keeps buffering, what’s going on ?
All devices are not created equal, if your a serious streamer who prefers a simple point and click interface we would recommend the Roku and Amazon Fire TV as good simple to use end user devices. You may have a blu-ray player or tv that was sold as a smart tv, they usually are not. Traditionally with TV’s and Blu Ray players apps are added to increase the resale value of the device, we have seen issues over and over with these types of devices. If you really want to stream purchase a dedicated device either the Roku or Amazon Fire TV, the Roku being the more mature of the two devices.
3I think I need a router, any recommendations ?
A router is a personal decision, cheapest or most expensive has nothing to do with the best router. There are routers that are reasonably priced, that will perform how you need them to. The only routers we recommend against is the Belkin line of routers, we have seen range issues, reboot issues, etc.. If setup properly they are probably fine, but this has been our experience with Belkin Routers. Netgear and TP-Link both provide good end user devices that have limited issues as long as you keep the firmware up to date on the devices. A router if used for you main point of serving internet should be swapped out no longer than 3 years, if your a heavy user we would recommend replacing it every 2 years.
4 I have a weak wireless signal, help ?
The wireless we provide unless you purchased a wireless router from us you cannot see it with your device. The wireless signal your seeing is the wireless from your home router or access point. If the signal is week, or your having issues connecting to your router move closer to the device and see if the issue resolves itself. If you continue to have weak wireless signal it could be placement of your router/ap or the location your trying to use your device from. You may need to add additional access points, or repeaters to help spread the signal throughout your location.
5I can’t get online with any device ?
Did you remember to pay your bill ? When you look at your radio outside has the alignment visibly changed ? If neither of these could be potential issues then you want to start by rebooting your POE adapter and your Router if you have one. Leave them both unplugged for at least 1 minute, and then plug the POE adapter in first, and then follow it with the Router. Wait approximately 2 minutes before trying to access the internet again.
6 I can’t get online with a specific device ?
If you can’t get online, verify it’s not with just one device. If you can get on with your Ipad for example but cannot get online with your computer then you have a computer issue not an internet issue. A reboot of most devices will resolve issues, always start with a reboot of your device.
 

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