FAQ

If you’re unable to get online, first check if the issue is affecting only one device. For example, if your iPad connects but your computer doesn’t, the problem is likely with your computer, not the internet connection. Restarting the device experiencing issues often resolves these kinds of problems. We recommend beginning with a reboot, as this fixes 99% of device-related issues.

First, check if your bill is up to date. Next, take a look at the radio outside – has its alignment visibly shifted? If neither of these appears to be an issue, try rebooting your PoE adapter and router (if you have one). Unplug both devices for at least one minute. Then, plug in the PoE adapter first, followed by the router. Wait about two minutes before attempting to reconnect to the internet.

If you’re experiencing streaming issues on one device, try accessing the same service (e.g., Netflix, Hulu, YouTube) on another device. If the second device works fine, the problem is likely with your original device, not your internet connection.  Try another streaming service and see if that works instead.   We recommend starting with a quick reboot, as this resolves around 99% of device-related issues.

If you’re experiencing buffering while streaming on one device, try using the same service (e.g., Netflix, Hulu, YouTube) on another device. If the second device streams without buffering, the issue is likely with your original device, not your internet connection. Start by rebooting the device, as this quick step resolves about 99% of device-related streaming issues.

Echeck, Cash, Visa, Mastercard, and Discover.

To stream smoothly, most services recommend a minimum of 3-5 Mbps for standard definition (SD) and around 10 Mbps for high definition (HD) video. For 4K Ultra HD streaming, you’ll typically need at least 25 Mbps. Keep in mind that these speeds are per device, so streaming on multiple devices simultaneously may require additional bandwidth.

NEW Router Installation Steps :

When installing a new router please set the router for dhcp either through the app your using or by logging into your router.

After plugging your new router into the antenna poe adapter you will receive an AirFiber login screen.  You will need to put in your credentials to login your new router.

Your Credentials :

Username : yourusername

Password  : yourpassword

Wait approximately 5 minutes for your new router to become authenticated against our servers.  It takes approximately 5 minutes for our authentication servers to remove your old router and allow your new router internet access.  Rebooting any equipment does not speed this process up.

After approximately 5 minutes you should be online.  If you need additional support on your new router use your manual, app, or contact the manufacturer you purchased it from for support on their devices.

If your installation was before November 2020, bills are issued on the 1st of the month and due by the 20th. A $5 late fee is applied after the 26th, and the account is automatically disabled on the 27th.

For installations after November 2020, bills are issued on the 1st and due by the 6th. A $5 late fee is added after the 6th, and the account is automatically disabled on the 7th.

Certainly! A paper bill costs us about $3.00 to process, so we simply pass that cost on to you. If you’d like to receive a paper bill, just let us know. Email bills, on the other hand, are free of charg