1. Information We Collect

We may collect the following types of information from our customers:

  • Personal Information: Name, email address, billing address, phone number, payment information, and account details.
  • Network Usage Data: Information about your device, IP address, and data usage while connected to our network.
  • Service Information: Details related to the services you subscribe to, including service plans, technical support requests, and service performance data.

2. How We Use Your Information

We use your information to:

  • Provide and manage the wireless internet services you request.
  • Process payments and maintain account records.
  • Improve and optimize our services, including customer support.
  • Send account updates, service notifications, and relevant promotional offers.
  • Comply with legal obligations and respond to government requests or court orders.

3. Disclosure of Your Information

We do not sell or share your personal information with third parties, except as necessary to provide our services or as required by law. We may share your information with:

  • Service Providers: Third-party vendors who help with billing, customer support, or network management.
  • Law Enforcement: We may disclose information in response to legal requests, such as subpoenas, or if we believe it is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We take reasonable measures to protect your personal and network usage data from unauthorized access, use, or disclosure. However, no data transmission over the internet or a wifi network can be guaranteed as 100% secure. You use our service at your own risk.

5. Your Rights and Choices

You have the right to:

  • Access and update your personal information by logging into your account or contacting our customer service team.
  • Opt-out of marketing communications at any time by following the instructions in our emails or by contacting us.
  • Request deletion of your personal information, subject to legal and contractual obligations.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to improve your browsing experience, understand how our service is used, and personalize content and advertisements. You can control cookies through your browser settings, but disabling them may affect your experience with our service.

7. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@myairfiber.com